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AML & KYC Policy

AML & KYC Policy

1. Know Your Customer (KYC)

To comply with regulatory requirements and ensure account security, accurately identifying customer identity is crucial. Your full name, date of birth, and address must be verified before making a deposit. Verification must be completed before withdrawal. We may require you to provide information to verify your identity and the source of funds used for betting.

In some cases, we may need your assistance to confirm your identity and prove that you have sufficient funds to support your gaming activities. If such information is required, your account may be subject to certain restrictions until you provide the necessary information and documents to pass these verifications.

2. Anti-Money Laundering (AML) and Anti-Fraud

You may only deposit funds into your account for betting or gambling. If we believe you have deposited funds without the intention of gambling, we may investigate your account. If we have doubts about the validity of your identity, we may deploy anti-fraud systems and processes and require you to provide additional identification documents.

3. Prohibition of Cheating, Collusion, and Criminal Activities

If you are reasonably believed to be engaged in cheating (including card counting or exploiting vulnerabilities), colluding with others (including using bots or manipulating software), or fraudulent/criminal activities (including money laundering, unjustified chargebacks, or theft of payment methods), we reserve the right to suspend and/or close your account, withhold winnings, and share information with the police and other agencies.

You agree to assist and cooperate with any investigation into the above activities. During the investigation, your account will be suspended. To ensure fairness, the use of any automated software (such as bots, AI) or hacking methods to play games is strictly prohibited. Violators will have their accounts banned and funds confiscated.

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Luckybear is operated by Bridge Technologies B.V., company registration number 160264(0), with registered address at Dr. M.J. Hugenholtzweg 25, Willemstad, Curaçao. Bridge Technologies B.V. is licensed and authorized by the Government of Curaçao, operating under licence number OGL/2024/431/0231 issued by the Curaçao Gaming Control Board (GCB).
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